Privacy policy

The forms on this site ask for your name, email address, phone number, and a description of what you need. Company name and the service you are after are optional. Nothing else is asked for, and nothing hidden is collected from you.

Alongside what you type, the submission records the page you were on, the page that referred you, your browser and operating system, and a truncated version of your IP address. Truncated means the last part is removed before it is stored, so it identifies a general area rather than a connection. That is deliberate: it is enough to spot automated abuse and not enough to identify a person.

It is emailed to team@high10.com.au and written to a file on our own server, so an enquiry is never lost to a mail server having a bad afternoon. The file is not reachable from the web.

We use it to answer you. That is the whole purpose. We do not add you to a mailing list, we do not sell or rent it, and we do not use it to target advertising at you.

We keep enquiries while there is a reasonable prospect of working together, and for seven years after any engagement, which is the period Australian record keeping obligations generally require. Enquiries that go nowhere are deleted after two years.

This site uses Google Analytics 4, loaded through Google Tag Manager. It records which pages are visited, roughly where in the world the visitor is, what kind of device they are on, and whether they submitted a form or tapped a phone number. It sets cookies to tell a returning visitor from a new one.

We do not use this to identify you, and we have not enabled Google's advertising features. IP addresses are anonymised by Google before we see anything. If you would rather not be counted, the Google Analytics opt out browser add on switches it off across every site that uses it, or you can block cookies for this domain in your browser.

The site loads its fonts from Google Fonts, which means Google receives a request from your browser when you open a page here. There is no other third party tracking on this site: no advertising pixels, no social media trackers, no session recording, no heatmaps.

Our web host, which stores the site and the enquiry file. Google, for the analytics described above. Our email provider, which carries the notification and the acknowledgement.

That is the complete list. We do not use a customer relationship system that receives your enquiry automatically, and no data broker, advertising network or AI training service receives anything from this site.

You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted. Email team@high10.com.au and we will respond within 30 days, usually much sooner. There is no charge and you do not need a reason.

If you are not satisfied with how we handle a privacy question, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. We would rather you told us first so we can fix it.

The site is served over HTTPS, the enquiry file sits outside the web root and is blocked at the server, and access to it is limited to the people who need it.

No website can promise that data is impossible to compromise, and we are not going to claim otherwise. What we can say is that we collect as little as we can get away with, which is the only security measure that cannot fail. There is no payment information on this site, and no account for you to have a password on.

This policy was last updated on 30 August 2026. If we change how we collect or use information, we will update this page and change that date. We will not make a change retrospectively apply to information already collected under an earlier version.